Consultation Fees

Professional Consultation fees at One Life To Live are $160.00 for a fifty minute consultation.  For students, those receiving social security benefits, those who are disabled, or can demonstrate some other financial hardship may be eligible for reduced or discounted consultations fees and/or repayment plans by negotiation with your therapist, prior to the consultation, by contacting our office and speaking with Sorèl Coward.  

By making a consultation booking, you are acknowledging you are responsible for the payment of the consultation fees.  

This fee is within the guidelines provided by the Australian Association of Social Workers and reflects the education, training, and experience of your therapist.  The fee is inclusive of most the educational material you may be given in the course of your treatment programme.

Our fee is not currently claimable through Medicare, although it is anticipated this facility will soon become available for Sorel’s clients later in 2020.

Cancellation, Reschedule, Non-Attendance Policy and Late Payment

In order to provide as many opportunities for clients at attend, cancellations or rescheduling of appointments require notice of one business day prior (i.e. Monday to Friday).   Clients who reschedule or cancel without twenty-four hours’ notice, that includes at least one business day (Monday to Friday) or fail to attend may be invoiced for $80.00(50% of the standard consultation fee).  

Privacy Guidelines

One Life to Live (OLTL) is an independent practice under the ownership of Sorèl Coward, MAASW.

You may contact OLTL by writing to One Life to Live, Carrington House, 61-63 Carrington Street, Adelaide SA 5000, or by emailing office@onelifetolive.com.au. You have the right to gain access to the information held by OLTL about you.

OLTL recognises your right to privacy and your right to control your personal information. We are committed to protecting your personal information as set out in the Privacy Act 1988 9Cth) (Privacy Act).

Definitions

  • Personal information means information or opinions about a person from which that person is reasonably identifiable. Personal information includes sensitive information.
  • Sensitive information includes information about a person’s beliefs, finances, associations or health.
  • Health information means information or opinions about a person’s health. It includes information collected in connection with the delivery of health services.

You have the right to request access to, and correction of, your personal information and how you may complain about a breach of your privacy and how we will deal with such a complaint.  

OLTL needs to collect information about you for the primary purpose of providing quality treatment. In order to fully assess, diagnose and treat you, we need to collect some personal information from you. This information will also be used for the administrative purposes of running the practice such as billing you or through an insurer or compensation agency. Information will be used within the practice for handover if another practitioner provides you with assistance.

OLTL may disclose information regarding diagnosis or treatment to your Doctor or other treatment providers only with your consent. In the case of insurance or compensation claims, it may be necessary to disclose information and/or collect information that affects your treatment and return to work.  OLTL will not disclose your information to commercial companies, however specific service or product information as deemed suitable for your management, may be forwarded to you by us, unless you instruct OLTL not to forward this type of information.  Your written consent will obtained at the start of your treatment in order to carry out the above activities.  We do not disclose your personal information to overseas recipients.

Other than for administration or therapeutic purposes, OLTL will not use or disclose your personal information without your consent. Some permitted exceptions to this apply, including where we are legally required to disclose, or to protect the personal safety of any individual or the public.

Information at OLTL is stored securely and only practice staff has access to it. OLTL takes all reasonable steps to ensure that information collected about you is accurate, complete and up-to-date. You may have access to your information on request and if you believe that any of the information is inaccurate we may be able to amend it accordingly. If you do not provide relevant personal or health information, in part or in full, to OLTL it may result in incomplete assessment. This may impact on the diagnosis and the following therapy that is provided. Any concerns that you may have about this statement or about your management can be directed to: 

Sorèl Coward, One Life to Live, Carrington House, 61-63 Carrington Street, Adelaide 5000.

Collection of Personal Information

One Life to Live (OLTL) needs to collect information about you for the primary purpose of providing a quality service to you. In order to thoroughly assess, diagnose 

and provide therapy, we need to collect some personal information from you. If you do not provide this information; we may be unable to treat you.  This information will also be used for:

  1. The administrative purpose of running the practice;
  2. Billing either directly or through an insurer or compensation agency;
  3. Use within the practice if discussing or passing your case to another practitioner within the practice for your ongoing management;
  • Disclosure of information to your doctors, other health professionals and, if you are a minor, to your parents / guardians, or to your school to ensure the best possible care for you; and
  • In the case of insurance or compensation claim it may be necessary to disclose and/or collect information that concerns your return to work to an insurer or your employer.

We do not disclose your personal information to overseas recipients.

OLTL has a Privacy Policy provides guidelines on the collection, use, disclosure and security of your information. The Privacy Policy contains information on how you may request access to, and correction of, your personal information and how you may complain about a breach of your privacy and how we will deal with such a complaint.

To ensure the process of quality treatment provision, information about your assessment results and progress may be given to relevant other service providers, who are involved in your management. These may include your doctor, teachers, specialists, insurers, solicitors or employers. 

I have read the above information and understand the reasons for the collection of my personal information and the ways in which the information may be used and disclosed and I agree to that use and disclosure.

I understand that it is my choice as to what information I provide and that withholding or falsifying information might act against the best interests of my assessment and therapy progress.

I am aware that I can access my personal and treatment information on request and if necessary, correct information that I believe to be inaccurate.

I understand that if, in exceptional circumstances, access is denied for legitimate purposes, that the reasons for this and possible remedies will be made available to me.